Nnok Privacy Policy — How Your Information Is Kept Safe
The security of your personal data at nnok is our top priority. Read this policy to understand what data we collect, how we use it, and what your rights are.
What Types of Data Are Collected?
During registration, your name, email address, phone number, date of birth, and national ID details are collected. This information is used to verify your account and confirm your identity.
BKash, Nagad, or Rocket numbers and transaction history (BDT) are collected. Card numbers and PINs are never stored directly; all payment information is held using encrypted methods.
IP address, browser type, operating system, device model, and session duration are collected automatically. This information is used for security monitoring and service improvement.
Your activity on the platform, preferred games or betting categories, and session logs are collected via cookies. This information helps us deliver a personalised experience.
What Is the Collected Data Used For?
Nnok uses collected data solely for specific and legitimate purposes. The primary uses are account management, payment processing, disbursement of winnings, and ensuring transaction security. Data is also used for customer service, issue resolution, and communications.
Aggregated (non-personal) data is used to improve the platform, test new features, and analyse user experience. Personal data is never shared with advertisers. Data is also used to monitor unusual activity and ensure responsible gaming.
- Account Verification & Management
- Payment Processing & Withdrawals
- Fraud & Scam Prevention
- Customer Service & Support
- Platform Development & Analytics
- Legal Compliance
- Responsible Gaming Monitoring
How Do Cookies & Tracking Work?
Essential cookies are used to maintain login sessions, manage security tokens, and keep core platform functionality running. The site cannot operate properly without them and they cannot be disabled.
Functionality cookies are used to remember your language preference, favorite games, and interface settings. These cookies personalize your experience and save you the hassle of configuring your settings every time you visit.
Analytics cookies are used to understand which parts of the platform see the most traffic, how fast pages load, and where improvements are needed. This data is completely anonymous and cannot be used to identify any individual.
Cookies can be managed through your browser settings; however, disabling essential cookies may cause some services to not function properly.
How Long Is Data Stored and How Secure Is It?
Nnok retains your personal data only for as long as necessary. Data for active accounts is kept for the full duration the account remains open. After account closure, certain data may be retained for up to five years to meet legal obligations.
All personal data is protected using industry-standard encryption. Multiple layers of security are in place to guard servers and databases against unauthorised access. Regular security audits are conducted to identify and address vulnerabilities promptly.
In the event of a data breach, nnok will notify affected users as quickly as possible and take all necessary action. We believe transparency is the best security policy.
Is Data Shared with Third Parties?
Nnok never sells, rents, or shares your personal information with third parties for advertising purposes. That said, limited data may be shared in certain specific circumstances. Payment gateway providers may receive the minimum information necessary to process transactions, and they are required to comply with their own privacy policies.
If a court order or legal summons is received from Bangladeshi authorities, data may be disclosed in compliance with applicable law. In such cases, we provide only the information specified in the order and make every effort to notify the user (where legally permitted). Game software providers receive only the limited session data necessary to operate their games.
- Payment Gateway — For Transaction Verification
- Legal Authorities — By Court Order
- Security Partners — For Fraud Prevention
- Game Providers — Session Data Only
Data is never shared for advertising or marketing purposes.
What Rights Do You Have Over Your Data?
You can request a copy of the data nnok holds about you at any time. Submit a request to our support email and the information will be provided within 30 days, free of charge.
If your account contains incorrect or outdated information, you can request a correction. Changes to your name, address, or contact details can be submitted through support and will be updated after appropriate verification.
When closing your account, you may request that your personal data be deleted. Some data may be retained for a set period due to legal obligations, and you will be informed accordingly.
To exercise any of your rights, contact us at: [email protected] — or Help Centre Go to the page for answers to more common questions FAQ View.
Want to learn more about our Privacy Policy?
Contact our support team or join now to play in a safe environment.